The ongoing redetermination of Medicaid eligibility is a top-of-mind issue for Rushil Desai, CEO of Aetna Better Health of Illinois. Speaking to us at the 2023 Illinois State of Reform Health Policy Conference, Desai said Aetna is working to ensure members maintain health insurance coverage through the process.
“… We’re looking at the member experience. Healthcare is really complex. Medicaid is really complex. How do we simplify that? How do we use digitalization with everything that’s happened post-COVID to make that as simple as possible for members. Is it a member video explaining the redetermination process? Is it something they get via text? …”