WaHealthPlanFinder offers retroactive coverage

Thousands of customers using WaHealthPlanFinder have encountered numerous technical glitches over the past several months. Some glitches made it impossible for shoppers to enroll in coverage. The Washington Health Benefit Exchange announced Dec. 23 that those customers who experienced technical errors that prevented them from enrolling in coverage starting Jan. 1 will receive retroactive coverage if they enroll between Dec. 23 and Feb. 23.

State Insurance Commissioner Mike Kreidler said that he was prepared to issue an emergency rule that would create an extension if the Exchange didn’t act independently, but the Commissioner is satisfied that the Exchange chose to address concerns on its own.

“I am pleased that Washington consumers who have had trouble with Washington Healthplanfinder have an option for getting coverage effective Jan. 1,” said Kreidler. “I encourage affected consumers to act sooner rather than later.”

Customers who think they qualify for this special enrollment period can fill out an online request form at petition.wahealthplanfinder.org. If they need additional assistance or lack internet access, they may call the customer support center.

Qualified customers include those affected by the accidental cancellation error on Dec. 2, those who received incorrect tax credit calculations, and anyone who created an application by the deadline but experienced an error that prevented them from completing the application in time. Eligible customers may have to pay the full cost of any treatment until retroactive coverage is confirmed but will be entitled to reimbursement, according to the Exchange.