WA Healthplanfinder Open Enrollment Closes with 146,000 Enrolled in QHPs




Washington Healthplanfinder Open Enrollment Closes with 146,000 Enrolled in Qualified Health Plans

Washington Residents May Still Qualify to Enroll After March 31


OLYMPIA, Wash. – Washington Healthplanfinder today announced that more than 146,000 Washingtonians have now signed up for Qualified Health Plans through wahealthplanfinder.org, with 8,000 of those individuals signing up on March 31. Including new enrollees in Washington Apple Health (Medicaid), more than 550,000 residents have accessed new free or low-cost health insurance options since Oct. 1.

“We saw an unprecedented number of customers accessing our online marketplace and Customer Support network yesterday,” said Richard Onizuka, CEO for the Washington Health Benefit Exchange. “More than 37,000 individuals visited the site to explore their options or complete their applications.”

In addition to individuals accessing new coverage options, 408,000 individuals who have been previously covered through Apple Health have also renewed their coverage through wahealthplanfinder.org for a total of 958,000 residents.

“While we’re pleased with the recent surge in enrollments, we know that many customers experienced issues completing their applications yesterday and the days leading up to the deadline. We are committed to working with those affected to finalize their applications if they were seeking coverage before March 31,” said Onizuka.

The Exchange will also work with those who experienced other problems or technological barriers to completing enrollment. While affected customers will be contacted directly who experienced system errors, customers may call 1-855-923-4633 or email customersupport@wahbexchange.org to report their situation.

Residents may also be eligible to enroll outside of the enrollment period if they have a qualifying life event such as marriage, divorce, having or adopting a child, moving to a new state and certain changes to income. Otherwise, customers may enroll during the next open enrollment period of Nov. 15, 2014 to Feb. 15, 2015 for coverage that takes effect in 2015. More information about special enrollments may be found here.

As a reminder, those who qualify for Washington Apple Health (Medicaid) may enroll at any point during the year, as well as American Indians/Alaskan Natives and Indians eligible for services through an Indian health care provider.

Updated enrollment numbers from Oct. 1 to March 31 are included below. Please note that Apple Health (Medicaid) data is through March 27.

Web and Call Center Data
Unique Visitors


Accounts Created


Call Center Volume (through   March 31)


Avg. Initial Call Center Wait   Time (through March 31)

1 min

Avg. Wait Time after Call Menu   Selection* (through March 31)

73 min

Enrollments Completed
Qualified Health Plans


Medicaid Newly Eligible Adults   (through March 27)


Medicaid Previously Eligible but   not Enrolled (through March 27)


Medicaid Redeterminations   (Previously Covered – through March 27)




*Note: These numbers reflect enrollments and applications through March 31. Please note that “Average Wait Time after Call Menu Selection” refers to customers who have had an initial point of contact with a customer service representative and entered into wait queues for various areas of enrollment assistance.

Residents who may qualify for a special enrollment period should visit www.wahealthplanfinder.org.

Application Status Legend

  • Qualified Health Plans: Includes individuals who have selected and submitted payment for a qualified health plan (private health plan).
  • Medicaid Newly Eligible Adults: Includes newly eligible individuals who have qualified and enrolled in a Medicaid plan under the Medicaid expansion and does not include those who have transitioned from other Medicaid programs.
  • Medicaid Previously Eligible but not Enrolled: Includes individuals (children, pregnant women, low-income families) who are newly enrolling but were eligible under old Medicaid eligibility rules.
  • Medicaid Redeterminations: Includes individuals who were already enrolled in a Medicaid program and have had their eligibility status converted, re-determined or renewed through Washington Healthplanfinder as opposed to newly determined.

Medicaid note: Questions about Healthplanfinder should be directed to the toll-free Customer Support Center at 1-855-WAFINDER; Apple Health questions can be directed to the toll-free hot line at 1-800-562-3022 or emailed to AskMedicaid@hca.wa.gov.

Washington Healthplanfinder, Bethany Frey, (360) 688-7752

Washington Health Care Authority, Jim Stevenson, (360) 725-1915

About Washington Healthplanfinder

Washington Healthplanfinder is a new online marketplace for individuals, families and small businesses in Washington to compare and enroll in health insurance coverage and gain access to tax credits, reduced cost sharing and public programs such as Medicaid. Washington Healthplanfinder began enrolling consumers on Oct. 1, 2013, for health insurance coverage beginning on Jan. 1, 2014. The first open enrollment period ended on March 31, 2014.

About the Washington Health Benefit Exchange

The Washington Health Benefit Exchange is a public-private partnership established in accordance with the Patient Protection and Affordable Care Act of 2010 (ACA) with the goal to redefine people’s experience with health care through the creation of a new health insurance marketplace for individuals and small businesses. The Exchange is separate from the state and governed by an independent 11-member board appointed by former Gov. Chris Gregoire in Dec. 2011.

About Health Care Authority

The Health Care Authority includes the two largest state health care purchasing programs – Apple Health (Medicaid) and Public Employees Benefits system, which handles state employee benefits. Under Medicaid expansion, income eligibility guidelines increased to 138% of the federal poverty level effective Jan. 1, 2014, increasing state Medicaid rolls by an estimated 328,000 individuals.

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