Release: 100,000 Residents Enrolled in Private Plans through Healthplanfinder

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Feb. 25, 1:30 pm PST


100,000 Residents Enroll in Private Plans through Washington Healthplanfinder

Enrollment Demand Expected to Increase Ahead of March 31 Deadline


OLYMPIA, Wash. – Washington Healthplanfinder today announced that more than 100,000 Washingtonians have now enrolled in private health plans through Including new recipients to Washington Apple Health (Medicaid), 406,263 Washingtonians have accessed free or low-cost coverage options since Oct. 1.

“We are pleased to see the continued interest as we head toward March 31, the last day of open enrollment for private health plans,” said Richard Onizuka, CEO for the Washington Health Benefit Exchange. “Residents should enroll through Washington Healthplanfinder as soon as possible if they have not yet taken action.”

More than 311,000 individuals who have been previously covered through Apple Health have renewed their coverage through for a total of more than 717,000 residents.

“As we head toward the deadline, we are continuing to troubleshoot a small percentage of applications that have not been finalized due to eligibility or payment error codes. We’re aware of these issues and working hard to address them,” said Onizuka.

Updated enrollment numbers from Oct. 1 to Feb. 20 are included below.


Web and Call Center Data
Unique Visitors


Accounts Created


Call Center Volume (Feb.   to-date)


Avg. Initial Call Center Wait   Time (Feb. to-date)

1:30 min

Avg. Wait Time after Call Menu   Selection* (Feb. to-date)

45 min

Enrollments Completed
Qualified Health Plans


Medicaid Newly Eligible Adults


Medicaid Previously Eligible but   not Enrolled


Medicaid Redeterminations   (Previously Covered)





In-Process Applications
Qualified Health Plan Applicants   – Need to Pay



*Note: These numbers reflect enrollments and applications through Feb. 20. Please note that “Average Wait Time after Call Menu Selection” refers to customers who have had an initial point of contact with a customer service representative and entered into wait queues for various areas of enrollment assistance.


Application Status Legend

  • Qualified Health Plans: Includes individuals who have selected and submitted payment for a qualified health plan (private health plan).
  • Medicaid Newly Eligible Adults: Includes newly eligible individuals who have qualified and enrolled in a Medicaid plan under the Medicaid expansion and does not include those who have transitioned from other Medicaid programs.
  • Medicaid Previously Eligible but not Enrolled: Includes individuals (children, pregnant women, low-income families) who are newly enrolling but were eligible under old Medicaid eligibility rules.
  • Medicaid Redeterminations: Includes individuals who were already enrolled in a Medicaid program and have had their eligibility status converted, re-determined or renewed through Washington Healthplanfinder as opposed to newly determined.
  • QHP (Need to Pay): Includes individuals who have completed an application for a Qualified Health Plan that is awaiting payment.


Medicaid note: Washington Apple Health (Medicaid) does not have an open enrollment period.  Individuals and families will be able to apply and complete their renewals via throughout the year. Questions about Healthplanfinder should be directed to the toll-free Customer Support Center at 1-855-WAFINDER; Apple Health questions can be directed to the toll-free hot line at 1-800-562-3022 or emailed to

For more information about Washington Healthplanfinder and to enroll in health coverage, please visit 

Washington Healthplanfinder, Bethany Frey, (360) 688-7752

Washington Health Care Authority, Jim Stevenson, (360) 725-1915


About Washington Healthplanfinder

Washington Healthplanfinder is a new online marketplace for individuals, families and small businesses in Washington to compare and enroll in health insurance coverage and gain access to tax credits, reduced cost sharing and public programs such as Medicaid. Washington Healthplanfinder began enrolling consumers on Oct. 1, 2013, for health insurance coverage beginning on Jan. 1, 2014. The open enrollment period extends through March 31, 2014.


About the Washington Health Benefit Exchange

The Washington Health Benefit Exchange is a public-private partnership established in accordance with the Patient Protection and Affordable Care Act of 2010 (ACA) with the goal to redefine people’s experience with health care through the creation of a new health insurance marketplace for individuals and small businesses. The Exchange is separate from the state and governed by an independent 11-member board appointed by former Gov. Chris Gregoire in Dec. 2011.

About Health Care Authority

The Health Care Authority includes the two largest state health care purchasing programs – Apple Health (Medicaid) and Public Employees Benefits system, which handles state employee benefits. Under Medicaid expansion, income eligibility guidelines will increase to 138% of the federal poverty level effective Jan. 1, 2014, increasing state Medicaid rolls by an estimated 328,000 individuals.

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Bethany Frey | Senior Communications Specialist | Washington Health Benefit Exchange | P.O. Box 657 |Olympia, WA 98507 | ( 360.688.7752 |È206.948.5486 | * |