Video: Anthony Davis discusses Medicaid and Medicare member experience and quality

In this video, Anthony Davis, managing director of accreditation services at Health Management Associates (HMA), speaks on the measuring of member experience and quality in Medicare and Medicaid.


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Davis discussed changes coming to member experience surveys, the history of the quality assurance system in Medicare and Medicaid, and the importance of consolidating member experience data to inform program interventions. 

“I would say that this big evolutionary process that’s really starting to take hold right now, plans that are figuring this out and really putting some teeth into it, are the ones that are really setting themselves up for success in this space are starting to get ahead of the curve when it comes to things like quality bonus payments, growing market shares, and items like that as it pertains to the quality space.”