Experts discuss tools needed to implement value-based care

The University of Utah David Eccles School of Business brought five health care experts together recently to discuss the tools necessary to make the transition to value-based care (VBC) in the state 


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In a panel entitled “Making the Transition to Value” for the school’s Global Value-Based Symposium, the speakers included Marc Bennett, president and CEO of Comagine, Stephen Neeleman, vice chairman and founder of HealthEquity, Greg Poulsen, senior vice president of Intermountain Healthcare and Eric Weaver, executive director of the Accountable Care Learning Collaborative at Western Governors University. 

The panelists highlighted the importance of gathering a team first. The team should be multi-disciplinary and committed to the value-based system and quality assurance. According to Poulsen, value-based care cannot happen without the construction of a team who all have the same goals. 

After gathering the team, the panelists discussed the need for data and analytics to be able to respond to the needs of the community. Technology is therefore needed to make that process more efficient and useful for physicians. Bennett said that technology can support technological records which will help physicians care for the whole person inside and outside the office. 

“I am talking about technology to support process workflow so you don’t get bogged down in tracking down those individual details since that’s automated into the system. You are able to focus on the needs to their patient in real time.”

The panelists highlighted the need for transparency tools for the consumers. According to Neeleman, there is no system in health care in which consumers can see what clinics have the best quality for the lowest prices. This confusion leads consumers to think that higher cost means higher quality, which is not the goal of value-based care. 

“Why is it so hard for someone to find out what something costs? I truly believe that if the consumers knew by going across the street they could save this much money on an MRI for example, if it has the exact same quality score, they would do it.”

The panel also discussed how value-based care models need a process to avoid burnout. According to Weaver, physicians today are continuously bogged down by excessive documentation, which interrupts their workflow based around helping patients. He suggests that this process revolves around improving technology data systems that automate paperwork and track patients and their health needs. 

“When I think about value-based care it’s really not about boiling the ocean and doing everything. It’s about being very strategic and having a playbook. The playbook has to really be data driven and very personalized to the patient.”