Oregon Health Plan members “highly satisfied” with CCO care

The Oregon Health Authority released the results of a new poll yesterday that shows that members of the Oregon Health Plan (OHP) are “highly satisfied with the care they receive and trust the state’s Medicaid program for information about their health.”

According to the results, 90 percent of members were satisfied or very satisfied with OHP and the care they receive through the plan, which has been delivered over the last six years through Coordinate Care Organizations or “CCOs.”  In addition, 78 percent of members who were familiar with coordinated care organizations were satisfied or very satisfied with CCOs.

With the Medicaid waiver that spawned the CCOs up for renewal, OHA has studied and recommended changes to the CCO model in a package of policy changes they have deemed CCO 2.0.  Some of these changes aim to hold providers more accountable for patient outcomes and could limit the number of providers who see OHP members as a function of cost control measures. These proposals were less popular as the CCOs as a whole, yet still the majority of those surveyed showed support for all policy recommendations.

Patrick Allen, Director of the Oregon Health Authority said of the survey,

“We wanted to know what OHP members had to say about the future of CCOs because the changes we’re considering affect OHP members more than anyone else. I’m glad members expressed such strong levels for trust in OHP, satisfaction in their CCOs and support for the direction we’re going in to accelerate health transformation in our state.”

The survey results were presented to the Oregon Health Policy Board (OHPB) at a meeting on September 10th. At the same time the board also received a presentation of draft recommendations for the CCO 2.0 contracts. The CCO 2.0 contracts will cover the next waiver period, from 2020-2025.  The OHPB will approve final changes at its meeting on October 15th.