What They’re Watching: Crystal Wong, UW Medicine

In this edition of our “What They’re Watching” series, Crystal Wong, MD, Associate Chief Digital Health Officer at University of Washington (UW) Medicine, discussed UW’s efforts to boost its digital footprint. That includes increased development of its direct patient service delivery, telemedicine programs, and virtual care services, she said. 

UW is also focused on improving its specialty services, Wong said. 


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“UW Medicine serves the WWAMI region. We’re really known as a very high-quality healthcare system, especially in tertiary referral services. And we need to make that more efficient and more accessible for our communities. It’s just not reasonable to make people have to fly out to Seattle to see a specialist. 

Overall, one big initiative is just to decrease healthcare disparities while still pushing the envelope and moving forward, and that’s easier said than done.”