What They’re Watching: Heather Miyasato, HMSA

Heather Miyasato is the Director of Health Finance at Hawaii Medical Service Association (HMSA). She joins us in this edition of “What They’re Watching” to discuss the importance of sharing best practices.



“We’re excited to be working with our provider partners in our primary care model. We’re meeting with them and getting to understand what’s working and what’s not working, but also what we can do about it. We’re trying to create forums for our providers to actually interact with each other and to teach each other some of the best practices that they’re seeing – to teach each other firsthand on what works and what doesn’t work.

I think it’s a really interesting dynamic to bring together not just the physicians but also their staff because they’re so key in the actual transformation of how the offices are practicing. And so, bringing them into the loop as well to give us the constructive feedback and to also share best practices with each other has really seemed to be working.

One thing that we’re working on is looking at some of the user interfaces for some of the tools that we provide to support the physicians in their practices, and actually sitting down with them and getting feedback from them and their office staff on how they’re using it – where they’re clicking, what they’re looking at, what columns they wish weren’t there – and hearing from them firsthand on how to design and make improvements to it has really helped.”