What They’re Watching: Victoria Evans, Molina Healthcare

Victoria Evans is the Director of Behavioral & Physical Health Integration at Molina Healthcare. She joins us in this edition of “What They’re Watching” to discuss differentiating populations.

“[We’re] thinking about continuing to advance integrated managed care. So, the other thing that’s important is really, kind of, differentiating populations. So, we know that we have our youth and child population as well as our adult. We have, kind of, the way we’ve characteristically looked at serving, which is through physical health and/or behavioral health, and/or social supports, and other resources related to social determinants of health. And I think we’re really having to step back and think about innovation — new and different ways to do things. Looking at both those that are chronically impacted already from mental health or substance use or both, as well as those that may be more upstream. They have initial symptoms — maybe early psychosis for young folks, and/or depression anxiety that’s interfering with school performance, autism, and other kinds of things.

I really think about how we start to move the pendulum to focusing on earlier identification, intervention, and providing the right resources at the right time in the right ways — in ways that people actually want to get care. That we stop sort of saying, “this is how you access our system,” and start saying, “where are you naturally going to be and how do we bring services to you in a way that you’re ready to receive so we can continue to build?”

I would say that WISe — the wraparound intensive services — for children and families is one area where there’s a lot of focus on because the state is asking for that. But I think also we’re recognizing those wraparound services are really key. Probably not the only option, but I think they are allowing us to learn and they’re allowing us to converse and to look at other evidence-based orientations and practices that more fully engage and are more responsive. Both from a parenting perspective and opportunities for parents to learn, as well as from managing health conditions and/or behavior health conditions that children might have.”