A Thank You Note From Dr. Berwick

Last Thursday, we were honored to host Dr. Don Berwick at events in Seattle and in Portland.  It was a busy schedule for Dr. Berwick, who flew in from IHI in Orlando late on Wednesday, only to fly out on a red-eye late on Thursday.  In between, we had him running from 6:45 am to 8:45 pm.

Instead of complaining, he was gracious.  To manifest that even further, he sent this warm note, which we post with a little bit of glee…

Dear DJ and Karianna…

Please accept a brief word of thanks for your hospitality last week in Seattle and Portland.  I have made many trips this year, but on none have I been treated with more generosity and graciousness.  The arrangements were flawless, and your detailed briefings helped me a great deal to customize my message to your mission and the contexts.  You really raised the bar as hosts.

Your work is terrific, and I especially admire the style with which you are trying to convene leaders for civil conversation at a fractious time.  I wish you ongoing success in this important work.

Happy Holidays…

Warmly,

–Don