What They’re Watching: Beth Johnson

Beth Johnson, senior vice president at Premera Blue Cross, joins us in this edition of What They’re Watching to discuss building trust with providers.

We have been spending a lot of time really investing in our provider relationships and trying to bridge that gap of trust and working together.  there’s an understanding that there has to be more collaboration than vilification of other parties, and that’s different. That’s different than it’s been in the past couple of years. And I guess what I attribute it to is there is so much change in Alaska, both with the economy changing, hospitals are changing, providers are changing, payers are changing, the payer mix is changing. There is so much change happening and it’s not happening at the same time or in the same way. And I think that’s also lending a little bit of friction, but I think it’s friction that people understand, shouldn’t be personal, it’s personal, and we need to work together to figure out how to push it in the right direction.